INTRODUCTION

PART I: Taking “Systems” Seriously

THE LESSON

MESSES 101: MANAGING MULTIPLE GAMES

MESSES 201: MANAGING Interactively Complex GAMES

PART II: Managing “Systems”

STRATEGY

STRATEGY: What is it? Who does it? and How is it done?

Multiple Stakeholders -- “BALANCED SCORECARDS”

Structure

101

AND “SOCIAL CAPITAL”

bowling together

PROCESS 1

REENGINEERING

PROCESS 2

Patterns of Interactions

PROCESS 3

Reframing: How-to

Creativity and Motivation: Want-to

Creativity and Culture: Able-to

PURPOSE

Culture

Intrinsic/Extrinsic Motivation

Know Thyself

THE BOTTOM LINE

Seek First to Understand

Employees First, Customers Second