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BA350
MANAGING
ORGANIZATIONAL SYSTEMS
Spring 2006
Jonathan King Bexell
332
T: 0830-1030
W: 0800-0900 Th: 1430-1600
King@bus.orst.edu 737-4601
Objectives: To better
understand the increasing relevance of "systems" thinking and practice in today's (business) world. To
learn some methods for managing organizational systems. To inspire you to
want-to understand and to want-to
“think outside the box.”
Readings
Grading: 1) Weekly quizzes over required readings
2)
mindmaps of articles designated by j circled
numbers
3)
weekend homework
4)
computer simulation -- the “beangame”
Note: homework and mindmaps are due no later than one class
following the assigned date.
Partial credit will
be given for late work.
Please note: this syllabus is a guide, not a
contract, and therefore may be changed as
necessary. If changes are made, I
will announce them in class generally at least one class
in
advance of the due date for an assignment, etc.
Part I: Why
Think About “Systems”?
It's
possible to improve the performance of each part taken
separately and destroy the system at the same
time.
Russell
Ackoff
1. Apr 3 INTRODUCTION
2. 5 THE LESSON
j PF-A: “Learning to Solve the
Right Problems,” King
3. 10
MESSES 101:
MANAGING MULTIPLE GAMES
PF-B: Natural Capitalism (excerpt)
*http://www.naturalcapitalism.com (Chapter 14, “Human Capitalism”)
4. 12 MESSES 201: MANAGING Interactively Complex GAMES
‚ PF-C:
“Introduction,” Normal
Accidents, Perrow
PF-D: The Hunt for Red October (excerpt),
Clancy
PF-E:
"Robustness Revisited,"
Part II: Managing
Organizational Systems
The job of management is to optimize the system.
W. Edwards Deming
5. 17 What
is it? Who does it? and How is it done?
l "What Is
Strategy?" Porter
PF-F: “Strategy
as Strategic Decision Making,” Eisenhardt
6. 19 Multiple Stakeholders -- “BALANCED SCORECARDS”
“The Balanced Scorecard,” Kaplan & Norton
m Drucker, “The New
Productivity Challenge”
PF-G:
"The Power of Learning at Johnsonville Foods," Honold
PF-H: “Not a Fool, Not a
Saint,” Teal
7. 24 ORGANIZATIONAL STRUCTURES
PF-I: Diagrams
and comments
“Clusters and the New Economics of
Competition,” Porter
PF-J: "Networks," Watts
8. 26 “Social
Capital”
n “How to Invest in Social Capital,” Prusak and
Cohen
PF-K:
“Unraveling the Mysteries of Productivity,” Bonda
PF-L: Alexander, A Pattern Language (excerpts)
9. May 1 PROCESS
101: MANAGING CHAINS (REENGINEERING)
“How Process
Enterprises Really Work,” Hammer &
Stanton
PF-M: “Practice
Makes Process,” Brown & Duguid
† PF-N: “Taking
Computers to Task,”Gibbs
10. 3 PROCESS
201: MANAGING INTERACTIONS
PF-O: Systems
Archetypes (3 loop diagrams)
PF-P: Systemic
Distortion (diagram & table)
PF-P1: “The
Dynamics Matters,”
11. 8 CONT"D:
CANL
Systems
‡ PF-Q:
"The Dark Side of Organizations,"
Bella, King, Kailin
12. 10 PROCESS 301: INNOVATION and logics (REFRAMING)
PF-R: Three “lateral
thinking” techniques, Edward de Bono; plus excerpts from:
“For Want of a Metaphor,” Steven J. Gould; Metaphors
We Live By (x), Lakoff & Johnson;
The Social Psychology of Organizing (x), Weick
13. 15 CONT”D: innovation and Motivation
PF-S:
“How Corporate Creativity Really Happens”
“How to Kill
Creativity,” Amabile
14. 17 CONT’D: INNOVATION AND CULTURES
ˆ “Managing for
Creativity,”
“Why
Transformation Efforts Fail,” Kotter
15. 22 SHARED VISION
"Building Your Company's
Vision," Collins and Porras
PF-T: “The
Savior of
16. 24 EXTRINSIC
AND INTRINSIC MOTIVATIONS
"Why Incentive Plans
Cannot Work," Kohn
PF-U: “One More Time...”
PF-V: "Verbal
Judo" (excerpt)
May 29 Memorial Day
17. 31 KNOW THYSELF
r “What Makes a Leader?” Goleman
PF-W:
Realities of “Defensive Reasoning
PF-X: C.P. Ellis
18. Jun 5 SEEK
FIRST TO UNDERSTAND
“What You Don’t Know About
Decision Making,” Garvin
“Principles of Empathic Communication," Covey
PF-Y: Covey (excerpt)
PF-Z1:
"The Great Walls of Misunderstanding," Shafir
19. 7 "EMPLOYEES FIRST, CUSTOMERS SECOND"
PF-Z2: Danger--Toxic Company, Pfeffer
Š “What Great Managers
Do,”
Buckingham
*To access the
assigned chapter from Natural Capitalism:
1: click on http://www.naturalcapitalism.com
2: click on “Read the
Book”
3: click on “Book
Excerpts and Downloadable Chapters”
4: scroll down to “14.
Human Capitalism” and click on “more”
5: scroll down to and
click on Download the entire chapter (PDF-156k)