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SYLLABUS: OPERATIONS MANAGEMENT BA 357, Spring 2005
Section 1:
Tuesday/Thursday, 8:00 AM to 9:50 AM, Bexell 321, CRN
33400
Section 2: Tuesday/Thursday,
10:00 AM to 11:50 AM, Bexell 321, CRN 31478
Section 3:
Tuesday/Thursday, 2:00 PM to 3:50 PM, Bexell 321, CRN
33021
Prerequisites: BA 275 and ability to use internet browser
REQUIRED
TEXT:
Operations
Management,
Custom Edition for
OTHER
MATERIALS AND References:
Lecture notes,
homework solutions, grade point status, and other supplemental material will be
provided through Blackboard, http://my.oregonstate.edu. Refer to
Section C001 for all general class information such as presentations, handouts,
homework assignments, and solutions. Refer to the specific BA 357 section you
are enrolled in for grade related data such as quiz scores and total points
earned to date.
Instructor: Kenneth Shaw,
PhD
Office: 341 Bexell
Hall
Office Phone: 737-2717
(E-mail encouraged instead of Voice Mail)
Office Fax: 737-4890
E-mail: shawk@bus.oregonstate.edu
Office
Hours: Tuesday
and Thursday: Open door 12:45 PM to 1:45 PM and 4:15 PM to 5:00 PM Wednesday: 9:00
AM to 11:30 AM
Other times by appointment.
Feel free to e-mail me anytime.
COURSE
DESCRIPTION:
Operations
are the processes by which an organization transforms inputs (e.g., labor,
material, and knowledge) into outputs (products and/or services). Operations
managers are responsible for designing, running, and improving the
systems to accomplish this production or service efficiently for their
organization. This course focuses on the concepts and tools used by operations
managers and how they may be applied to provide an organization a competitive
advantage in terms of operations strategy, process design, quality, supply
chain and inventory management, and resource scheduling and use.
PURPOSE
OF THE COURSE:
The purpose of this
course is to introduce the student to the different operations management
functions and associated methodologies within an organization. Operations
frequently refer to the part of the company where the primary creation of value
for a customer occurs. No matter what occupation or business functional area
you choose to work in, it is essential that you understand how your
organization produces its products and/or services for its external and
internal customers. The concepts and tools introduced in this course and how a
specific set of them can be applied to a particular business situation can
directly affect how successful you are in future job assignments.
LEARNING
OBJECTIVES:
Students completing
BA 357 should be able to:
1. Express
an understanding of the main concepts of Operations Management by becoming
familiar with key tools and strategies used by operations managers and how they
interact with other functions in an organization such as accounting, marketing,
design, sales, and upper management.
2. Understand
the integration of the various tools and concepts, not only with each other,
but also with tools and concepts used in other parts of an organization.
3. Use
computer skills (especially spreadsheets) and written and oral communication
skills to apply the above knowledge to do assignments.
4. Select
and execute the operations management solution most appropriate for a
particular type of business situation.
CLASS
PROCEDURES AND PROTOCOL:
All interactions in
the classroom will be professional and with mutual respect. Generally, this
implies that only one person talks at any time. Turning off audible cell phone
and beeper notifications during class is part of this respect. Because the
lecture period is long, there will normally be a short break for five minutes
at the end of the first hour.
Lecture Content: The lectures are
designed to supplement the material in the text and will often include
blackboard examples, video clips, and some demonstration exercises.
Participation during the lectures is expected and strongly encouraged. The
instructor reserves the right to call on students selectively or randomly to
facilitate discussions when needed. From time
to time we may work on a problem from the textbook or an external assignment
during class, so it will be wise to bring your text to class.
Reading Assignments: Not all of the
reading assignment content or homework problems will be discussed in class, but they will be covered on the exams and
quizzes. Such content or homework should be self explanatory; but if you
are having difficulty understanding the material or solving a homework problem,
be sure to ask for clarification either in class or by seeing me in my office.
Homework: You are expected to try and do the homework associated
with the reading assignment before coming to class so that you can gain the
most benefit from the lecture material. The final answers to each problem will
be posted in Blackboard in the Assignments folder after we discuss the material
in class.
Work in business
operations is inherently a social and collaborative effort with each person
depending on the contribution of others. To this end it is expected that
students will work with each other, other more advanced students, or their
professor when they get stuck on homework assignments. However, each student
must ultimately be responsible for their education and try first to do the
homework themselves. If not, students will find it difficult to do well on the
quizzes and exams later. As a general guideline, if you work unsuccessfully on
a problem for more than 30 minutes, it would be wise to stop and seek some
help.
COURSE
GRADING:
All students are
expected to abide by the university rules on academic honesty, which forbid
cheating or plagiarism. Failure to do so
will result in failing the class per the process in Academic Regulations AR15.
The instructor will report all violations to the University.
Exams:
Two thirds of your grade will be based
on two exams during the quarter, a midterm and a final. Each exam will be worth
100 points. Exams will cover the lecture material, the reading assignments and
homework, and any other material and exercises covered in class. Exams will
normally allow the use of selected open notes and/or the textbook. The midterm
and final exams will be retained by the instructor and students are welcome to
examine their results during normal office hours.
Full-credit make-up
exams are allowed in emergency situations, provided notice to, and permission
by the instructor is given at least five days before the scheduled exam or with
a university-approved absence for a last-minute situation.
Quizzes:
One third of your grade will be based
on seven quizzes during the term. Quizzes will normally be worth 20 points
each. Quizzes will include material covered in class up until the day of the
quiz and will normally allow the use of one sheet of notes, but not always.
Some of the quizzes may be take-home assignments due at the start of the next
class meeting. Any missed quizzes will receive a zero, unless you have a
university-approved absence and arrange to take a make-up quiz. You will be
allowed to miss up to two quizzes. If you do not miss any quizzes, you will be
allowed to drop the lowest two quiz scores.
Homework:
Homework will be
assigned from the text or material provided on Blackboard for each class. You
will be expected to be able to discuss this homework in class as part of your
learning experience. You are encouraged to ask questions about the homework
during class if you had difficulties solving it. Answers will be posted in
Blackboard after the class discussion so you can check your understanding.
Accuracy and Organization:
Students are expected
to check their work for numerical accuracy. This is
easier if students take a neat and organized approach in solving problems. It
is critical for operations decisions that the data used for making them is
accurate. In the business world, managers expect that their employees will
check their work. Therefore, grading of the quizzes and exams will take off
points for incorrect math even though the approach used is correct.
Participation:
You are expected to
participate in class (see comments for homework above). Participation serves to help everyone’s
understanding, and to let me know when a topic has not been fully explained.
There is no formal
grade for class attendance, participation, or neatness and good organization on
homework, but the instructor reserves the right to increase a student’s final
grade point total by up to 2% for adding to the value of the class and being
neat and well organized in their performance on quizzes and exams. The
instructor also reserves the right to deduct up to 2% from a student’s grade
point total for disruptive or other behavior that detracts from the learning
experience for the other students in class.
Extra Credit:
Students always ask
about extra credit opportunities. To be fair to everyone in the class, such
opportunities must be available for everyone and the grade points earned from such
extra credit assignments will only be used to improve a grade if a student’s
normal grade point total is within 1% of a grade level difference according to
the distributions listed below.
Final grades will be based on the following distribution:
Quizzes and
Take home problems: 1/3 100 points
Midterm
exam 1/3 100 points
Final exam 1/3 100 points
Grades will be assigned based on the following scale:
A > 92% C 72
- 78%
A
minus 90 - 92% C minus 70 - 72%
B
plus 88
- 90% D plus 68 - 70%
B 82 - 88% D 62 - 68%
B
minus 80 - 82% D minus 60 - 62%
C
plus 78 - 80% F < 60%
STUDENTS
WITH SPECIAL NEEDS:
If you have any
special needs or emergency medical information that need to be addressed,
please contact the instructor during the first week of class. Students seeking special accommodations must
register with the Office of Services for Students with Disabilities.
NOTE:
This syllabus, as well as the attached schedule, is subject
to change. Every effort will be made to
adhere to these documents – however, things can change. When changes do occur, you will be notified
in class. It is the student’s
responsibility to be aware of these changes.
Note:
B&H in reading assignments applies to chapters one
through three from Bozarth and Handfield’s
text at the beginning of your textbook, H&R applies to chapters from Heizer and Render’s text in the
remaining portion of the textbook.
|
BA 357 |
Schedule –Sections 1, 2, 3 |
|
|
|
Date |
Topic |
Homework |
|
|
3/29/05 |
Syllabus
review and class protocol |
HW #1: Questions 1 to 5, pages 1-23 to
1-24. Operations cost problems from Blackboard |
Chapter 1, Leapfrog Case Study
B&H |
|
3/31/05 |
Operations
Strategy |
HW #2: Problem 1, page 2-26; Problem 4,
page 2-28 |
Chapter 2 B&H |
|
4/5/05 |
Business
Processes |
HW #3: Problems 2, 3, 5, 6, and 7, pages
3-33 to 3-34. Productivity problem from Blackboard |
Chapter 3 B&H |
|
4/7/05 |
Decision
Making Tools |
HW #4: Problems A.2 to A.4, page 650;
Problems A.11 and A.15, page 652 |
Module A H&R |
|
4/12/05 |
Project
Management |
HW #5: Problems 3.3, 3.10, 3.11, 3.13,
3.17, and 3.18 on pages 90-92 |
Chapter 3 H&R |
|
4/14/05 |
Forecasting |
HW #6: Problems 4.2, 4.8, 4.9, 4.28, and
4.33 on pages 140-145 |
Chapter 4 H&R |
|
4/19/05 |
Waiting
Line Models |
HW #7: Problems D.2, D.4, D.9, D.10,
D.11, and D.18 on pages 726-729 |
Module D H&R |
|
4/21/05 |
Capacity
Planning & Simulation |
HW #8: Problems S7.9, S7.10, S7.12,
S7.15, and S7.26 on pages 292-295. Problems F.2, F.5, and F.8 on page 761 and
763, respectively. |
Supplement 7 Module F H&R |
|
4/26/05 |
Quality
Management |
HW #9: Problems 6.3, 6.12, 6.14, and 6.16
on pages 208-209 |
Chapter 6 H&R |
|
4/28/05 |
Midterm
exam |
|
|
|
5/3/05 |
Design,
Product Life Cycles |
HW #10: Problems 5.11 and 5.16 on pages
183-184. |
Chapter 5 H&R |
|
5/5/05 |
Statistical
Process Control |
HW #11: Problems S6.3, S6.11, S6.15, S6.24,
S6.26, and S6.30 on pages 235-240 |
Supplement 6 H&R |
|
5/10/05 |
Supply
Chain Networks, Transportation |
HW #12: Visit the Matson website at www.matson.com and the US Department of Transportation
website at www.bts.gov |
Supplement 11, H&R pages
435-445 |
|
5/12/05 |
Inventory
Management |
HW #13: Problems 12.2, 12.6, 12.9, 12.20,
12.28, and 12.34 on pages 478-483 |
Chapter 12 H&R Guest Lecturer |
|
5/17/05 |
Aggregate
Planning |
HW #14: Problems 13.7, 13.8, 13.12, 13.20,
13.21, and 13.22 on pages 512-516 |
Chapter 13 H&R |
|
5/19/05 |
Material
Requirements Planning Master
Production Schedule |
HW #15: Problems 14.1, 14.2, 14.3, 14.17, 14.20,
and 14.21 on page 549, MRP & MPS Exercise Problem Sets from Blackboard |
Chapter 14 H&R |
|
5/24/05 |
Short-Term
Scheduling |
HW #16: Problems 15.3, 15.4, 15.10, 15.12,
and 15.17 on pages 587-589. |
Chapter 15 H&R |
|
5/26/05 |
JIT / Lean
Systems / Sustainability |
HW #17: Problems 16.4, 16.8, 16.9, and 16.10 on pages
614-615 |
Chapter 16 H&R Handouts on Blackboard |
|
5/31/05 |
Catch-Up |
|
|
|
6/2/05 |
Final
Course Review |
|
|
|
|
Final Exam |
TBD |
|