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BA350
MANAGING
ORGANIZATIONAL SYSTEMS
Spring 2005
Jonathan King Bexell
332
T: 0900-1000
W: 0800-0900 Th:
0830-0930 & 1430-1600
King@bus.orst.edu 737-4601
Objectives: To better understand the increasing relevance
of "systems" thinking
and
practice in today's (business) world. To learn some methods for
managing
both "hard" and "soft" organizational systems. To inspire
you
to want-to understand and to “think
outside the box.”
Readings
Grading:
Weekly quizzes over required readings; mindmaps of
designated
j articles; weekend homeworks;
computer simulation (the “beangame”);
Note:
homework and mindmaps are due no later than one class
following the
assigned
date. Partial credit will be given for
late work.
Please note: this syllabus is a guide, not a
contract, and therefore may be changed as necessary. If changes are made, I will announce them in
class generally at least one class in advance of the due date for an assignment,
etc.
Part I: Why
Think About “Systems”?
It's
possible to improve the performance of each part taken
separately and destroy the system at the same
time.
Russell Ackoff
1. Mar 28 INTRODUCTION
2. 30 THE LESSON
j PF-A: “Learning
to Solve the Right Problems,” King
3. Apr 4 MESSES 101:
REENGINEERING
PF-B: “The Superefficient Company,” Hammer
*
http://www.naturalcapitalism.com (Chapter 7, “Muda, Service, and Flow”)
4. 6 MESSES
201: MANAGING MULTIPLE GAMES
PF-C: Natural Capitalism (excerpt)
*http://www.naturalcapitalism.com (Chapter 14, “Human Capitalism”)
5. 11 MESSES
301: MANAGING Interactively Complex
GAMES
‚ PF-D: “Introduction,”
Normal Accidents, Perrow
PF-E: The Hunt for Red October (excerpt),
Clancy
PF-F:
"Robustness Revisited,"
Part II:
Managing Organizational Systems
The job of management is to optimize the system.
W. Edwards Deming
6. 13 What is it? Who does it? and How is it done?
l "What Is
Strategy?" Porter
PF-G: “Strategy as Strategic Decision
Making,” Eisenhardt
7. 18 Multiple
Stakeholders -- “BALANCED SCORECARDS”
m “The Balanced
Scorecard,” Kaplan & Norton
"Rethinking
Organizational Design," Keidel
"The
Power of Learning at Johnsonville Foods," Honold
PF-H: “Not a Fool, Not a
Saint,” Teal
8. 20 ORGANIZATIONAL STRUCTURES
PF-I: Diagrams
and comments
“Clusters and the New Economics of
Competition,” Porter
PF-J: "Networks," Watts
9. 25 “Social Capital”
n “How to Invest in Social Capital,” Prusak and Cohen
PF-K:
“Unraveling the Mysteries of Productivity,” Bonda
PF-L: Alexander, A Pattern Language (excerpts)
10. 27
E-Commerce
and information technologies
PF-M:
“The Real Problem with Computers,” Schrage
PF-N: “Taking
Computers to Task,” Gibbs
11.
May 2 PROCESS 101: MANAGING
CHAINS (REENGINEERING)
PF-O: "The
Dynamics Matters,"
† “How Process
Enterprises Really Work,” Hammer
& Stanton
PF-P: “Practice
Makes Process,” Brown & Duguid
12. 4 PROCESS 201: MANAGING
INTERACTIONS
PF-Q: Systems
Archetypes (6 loop diagrams)
PF-Q1: Systemic
Distortion (diagram & table)
13. 9 CONT'D: CANL Systems
PF-R:
"The Dark Side of Organizations," Bella, King, Kailin
14. 11 PROCESS 301: MANAGING INNOVATION
p “How to Kill Creativity,” Amabile
PF-S:
"Power to the People,"
PF-T: “How Corporate Creativity Really Happens”
“Why
Transformation Efforts Fail,” Kotter
15. 16
SHARED VISION
"Building Your Company's
Vision," Collins and Porras
PF-U: “The Savior of
16. 18 EXTRINSIC AND
INTRINSIC MOTIVATIONS
"Why Incentive Plans Cannot
Work," Kohn
ˆ PF-V: “One
More Time...”
PF-V1: "Verbal
Judo" (excerpt)
17. 23 KNOW THYSELF
“What Makes a Leader?” Goleman
PF-W:
Realities of “Defensive Reasoning
PF-X: C.P. Ellis
18. 25 SEEK FIRST
TO UNDERSTAND
r “What
You Don’t Know About Decision Making,” Garvin & Roberto
"Empathetic Listening," Covey
PF-Y: Covey (excerpt)
PF-Y1:
"The Great Walls of Misunderstanding," Shafir
May 30 Memorial Day
19. Jun 1 "EMPLOYEES FIRST,
CUSTOMERS SECOND"
s "Putting People First for Organizational Success,”
Pfeffer & Veiga
PF-Z: Danger--Toxic Company, Pfeffer
*To access the two assigned
chapters from Natural Capitalism:
1: click on http://www.naturalcapitalism.com
2: click on “Read the
Book”
3: click on “Book
Excerpts and Downloadable Chapters”
4: scroll down to “7. Muda, Service, and Flow” and click
on “more”
“14.Human Capitalism” and click on “more”
5: scroll down to and
click on Download the entire chapter (PDF-144k)
Download the entire chapter
(PDF-156k)