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BA350
MANAGING
ORGANIZATIONAL SYSTEMS
Fall Term,
2007
Jonathan King Bexell
332
M:
jonathan.king@bus.oregonstate.edu
541-737-4601
Objectives: To better
understand the increasing relevance of "systems” in today's (business)
world. To learn some methods for thinking about and for managing organizational
systems. To inspire you to want-to understand,
to want-to “think outside the box,” and to aspire to “excellence.”
Readings
Grading: 1) Weekly quizzes over required readings
2)
mindmaps of articles (designated below in red and numbered 1 through 10)
(due the next class, following the assigned
date )
3)
weekend homework (due the following Tuesday)
4)
computer simulation -- the “beangame”
Note: partial credit will be given for late homework and
mindmaps.
Please note: this syllabus is a guide, not a
contract, and therefore may be changed as
necessary. If changes are made, I
will announce them in class generally at least one class
in
advance of the due date for an assignment, etc.
Part I: Why
Think About “Systems”?
It's
possible to improve the performance of each part taken
separately and destroy the system at the same
time.
Russell
Ackoff
1. Sep 25 INTRODUCTION
2. 27 THE LESSON
1 PF-A: “Learning
to Solve the Right Problems,” King
3. Oct 2 MESSES 101: MANAGING MULTIPLE GAMES
PF-B: Natural Capitalism (excerpt)
http://www.naturalcapitalism.com/ (Chapter 14, “Human Capitalism”) 1
4. 4 MESSES 201: MANAGING Interactively Complex GAMES
2
PF-C: “Introduction,” Normal
Accidents, Perrow
PF-D: The Hunt for Red October (excerpt),
Clancy
PF-E:
"Robustness Revisited,"
Part II: Managing
Organizational Systems
The job of management is to optimize the system.
W. Edwards Deming
STRATEGY
5. 9 What
is it? Who does it? and How is it done?
3 "What
Is Strategy?" Porter
PF-F: “Strategy
as Strategic Decision Making,” Eisenhardt
6. 11 Multiple Stakeholders -- “BALANCED SCORECARDS”
4 Drucker, “The New
Productivity Challenge”
“The Balanced Scorecard,” Kaplan & Norton
PF-G: “Smashing the Clock”
PF-G1:
"The Power of Learning at Johnsonville Foods," Honold
PF-H: “Not a Fool, Not a
Saint,” Teal
STRUCTURE
7. 16 ORGANIZATIONAL STRUCTURES
PF-I: Diagrams
and comments
“Clusters and the New Economics of
Competition,” Porter
PF-J: "Networks," Watts
8. 18 “Social
Capital”
5“How
to Invest in Social Capital,” Prusak and Cohen
PF-K:
“Unraveling the Mysteries of Productivity,” Bonda
PF-L: Alexander, A Pattern Language (excerpts)
PROCESS
9. 23 PROCESS 101: MANAGING CHAINS:
REENGINEERING AND SOFTWARE
“How Process
Enterprises Really Work,” Hammer &
Stanton
PF-M: “Practice
Makes Process,” Brown & Duguid
6 PF-N: “Taking
Computers to Task,”Gibbs
10. 25 PROCESS 201: MANAGING INTERACTIONS
PF-O: Systems
Archetypes (3 loop diagrams)
PF-P: Systemic
Distortion (diagram & table)
PF-P1: “The
Dynamics Matters,”
11. 30 CONT"D:
Continued
7 PF-Q:
"The Dark Side of Organizations,"
Bella, King, Kailin
12. Nov 1 PROCESS
301: MANAGING FRAMES and THE LOGIC OF CREATIVITY
PF-R: Reframing; Three “lateral thinking” techniques of
Edward de Bono;
“For Want of a Metaphor,” Steven J.
Gould; The Social Psychology of
Organizing (x),
Weick;
Metaphors We Live By (x), Lakoff & Johnson;
13. 6 CONT”D: 301:
innovation and Motivation
PF-S:
“How Corporate Creativity Really Happens”
“How to Kill Creativity,”
Amabile
14. 8 CONT’D:
301: INNOVATION and ORGANIZATIONAL CONTEXTS
8 “Managing for
Creativity,”
“Why
Transformation Efforts Fail,” Kotter
PURPOSE
15. 13 SHARED “VISION”
"Building Your Company's
Vision," Collins and Porras
PF-T: “The
Savior of
16. 15 EXTRINSIC
AND INTRINSIC MOTIVATIONS
"Why Incentive Plans
Cannot Work," Kohn
PF-U: “One More Time...”
PF-V: "Verbal
Judo" (excerpt)
17. 20 KNOW THYSELF
9 What Makes a Leader?” Goleman
PF-W:
Realities of “Defensive Reasoning
PF-W1: more
stories from “Verbal Judo”
PF-X: C.P. Ellis
22 THANKSGIVING
18. 27 SEEK FIRST TO UNDERSTAND
PF-Z1:
"The Great Walls of Misunderstanding," Shafir
PF-Y: Covey (excerpt)
“Principles of Empathic Communication," Covey
“What You Don’t Know About
Decision Making,” Garvin
PF-Z:
Noor on “Clashing Civilizations”
19. 29 "EMPLOYEES
FIRST, CUSTOMERS SECOND"
PF-Z2: Danger--Toxic Company, Pfeffer
10 “What
Great Managers Do,” Buckingham
1
To
access the assigned chapter from Natural
Capitalism:
1:
click on http://www.naturalcapitalism.com/
2: click on “Read the
Book”
3: click on “Book
Excerpts and Downloadable Chapters”
4: scroll down to “14.
Human Capitalism” and click on “more”
5: scroll down to and
click on Download the entire chapter (PDF-156k)