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BA350
MANAGING
ORGANIZATIONAL SYSTEMS
Winter Term,
2007
Jonathan King Bexell
332
T: 12:00-1:30
W: 8:30-10:00 Th: 10:00-11:30
jonathan.king@bus.oregonstate.edu 541-737-4601
Objectives: To better
understand the increasing relevance of "systems” in today's (business)
world. To learn some methods for thinking about and for managing organizational
systems. To inspire you to want-to understand,
to want-to “think outside the box,” and to aspire to “excellence.”
Readings
Grading: 1) Weekly quizzes over required readings
2)
mindmaps of articles designated by circled numbers j
3)
weekend homework
4)
computer simulation -- the “beangame”
Note: partial credit will be given for late homework and
mindmaps.
Please note: this syllabus is a guide, not a
contract, and therefore may be changed as
necessary. If changes are made, I
will announce them in class generally at least one class
in
advance of the due date for an assignment, etc.
Part I: Why
Think About “Systems”?
It's
possible to improve the performance of each part taken
separately and destroy the system at the same
time.
Russell
Ackoff
1. Jan 8 INTRODUCTION
2. 10 THE
LESSON
j PF-A: “Learning to Solve the
Right Problems,” King
15 Martin Luther King holiday
3. 17 MESSES 101: MANAGING MULTIPLE GAMES
PF-B: Natural Capitalism (excerpt)
*http://www.naturalcapitalism.com/ (Chapter 14, “Human Capitalism”)
4. 22 MESSES 201: MANAGING Interactively Complex GAMES
‚ PF-C:
“Introduction,” Normal
Accidents, Perrow
PF-D: The Hunt for Red October (excerpt),
Clancy
PF-E:
"Robustness Revisited,"
Part II: Managing
Organizational Systems
The job of management is to optimize the system.
W. Edwards Deming
STRATEGY
5. 24 What
is it? Who does it? and How is it done?
l "What Is
Strategy?" Porter
PF-F: “Strategy
as Strategic Decision Making,” Eisenhardt
6. 29 Multiple Stakeholders -- “BALANCED SCORECARDS”
“The Balanced Scorecard,” Kaplan & Norton
m Drucker, “The New Productivity
Challenge”
PF-G: “Smashing the Clock”
PF-G1:
"The Power of Learning at Johnsonville Foods," Honold
PF-H: “Not a Fool, Not a
Saint,” Teal
STRUCTURE
7. 31 ORGANIZATIONAL STRUCTURES
PF-I: Diagrams
and comments
“Clusters and the New Economics of
Competition,” Porter
PF-J: "Networks," Watts
8. Feb 5 “Social Capital”
n “How to Invest in Social Capital,” Prusak and
Cohen
PF-K:
“Unraveling the Mysteries of Productivity,” Bonda
PF-L: Alexander, A Pattern Language (excerpts)
PROCESS
9. 7 PROCESS
101: MANAGING CHAINS (REENGINEERING)
“How Process
Enterprises Really Work,” Hammer &
Stanton
PF-M: “Practice
Makes Process,” Brown & Duguid
† PF-N: “Taking
Computers to Task,”Gibbs
10. 12 PROCESS 201: MANAGING INTERACTIONS
PF-O: Systems
Archetypes (3 loop diagrams)
PF-P: Systemic
Distortion (diagram & table)
PF-P1: “The
Dynamics Matters,”
11. 14 CONT"D: Continued
‡ PF-Q:
"The Dark Side of Organizations,"
Bella, King, Kailin
12. 19 PROCESS 301: MANAGING FRAMES -- INNOVATION and logics
PF-R: Three “lateral
thinking” techniques from Edward de Bono
“For
Want of a Metaphor,” Steven J. Gould
Metaphors
We Live By (x), Lakoff & Johnson;
The
Social Psychology of Organizing (x), Weick
13. 21 CONT”D: 301:
innovation and Motivation
PF-S:
“How Corporate Creativity Really Happens”
“How to Kill
Creativity,” Amabile
14. 26 CONT’D: 301: INNOVATION AND CULTURES
ˆ “Managing for
Creativity,”
“Why
Transformation Efforts Fail,” Kotter
PURPOSE
15. 28 SHARED VISION
"Building Your Company's
Vision," Collins and Porras
PF-T: “The
Savior of
16. Mar 5 EXTRINSIC AND INTRINSIC MOTIVATIONS
"Why Incentive Plans
Cannot Work," Kohn
PF-U: “One More Time...”
PF-V: "Verbal
Judo" (excerpt)
17. 7 KNOW
THYSELF
r “What Makes a Leader?” Goleman
PF-W:
Realities of “Defensive Reasoning
PF-X: C.P. Ellis
18. 12 SEEK FIRST TO UNDERSTAND
“What You Don’t Know About
Decision Making,” Garvin
“Principles of Empathic Communication," Covey
PF-Y: Covey (excerpt)
PF-Z1:
"The Great Walls of Misunderstanding," Shafir
PF-Z:
Noor on “Clashing Civilizations”
19. 14 "EMPLOYEES
FIRST, CUSTOMERS SECOND"
PF-Z2: Danger--Toxic Company, Pfeffer
Š “What Great Managers
Do,”
Buckingham
*To access the assigned
chapter from Natural Capitalism:
1: click on http://www.naturalcapitalism.com/
2: click on “Read the
Book”
3: click on “Book
Excerpts and Downloadable Chapters”
4: scroll down to “14.
Human Capitalism” and click on “more”
5: scroll down to and
click on Download the entire chapter (PDF-156k)