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BA 357 Operations Management Course Syllabus
Summer 2008: M/W 10:30–12:50 Bexell 417 (4 credits)
Required Text: Operations
Management, Processes and Value Chains, Eighth
Edition. Krajewski, Ritzman, and
Malhotra, Pearson/Prentice-Hall
Prerequisites: BA 275 or 276 and
junior standing
Instructor: Robin
Feuerbacher
Office: 315 Bexell Hall
Office Phone: 737-8717
Office
Fax: 737-4890
E-mail: feuerbacherr@bus.oregonstate.edu
Course Materials: BlackBoard
Office Hours: M/W 9:30–10:30 am each week;
e-mail
to schedule an office appointment or to ask questions
Course
Description
Operations
are the processes by which an organization transforms inputs (e.g., labor,
material, and knowledge) into outputs (products and services). Operations
managers are responsible for designing, running, and improving the processes
and systems to efficiently accomplish this production or service. This course
focuses on the concepts and tools employed by operations managers to provide
their organization a competitive advantage in terms of operations strategies, capacity
utilization, process design, quality systems, supply chain management, inventory
management, resource planning, and sustainability.
COURSE OBJECTIVE
The objective of this
course is to have fun learning how to manage operations based on theory and
real life applications. The course
presents a balanced approach of qualitative concepts and tools as well as
quantitative problem solving and decision making.
LEARNING OUTCOMES
Students
completing BA 357 will be able to:
1
Express
an understanding of the main concepts of operations management,
including operations strategies, capacity
utilization, process design, quality systems, supply chain management, inventory
management, resource planning, and sustainability
2
Recognize
the integration of operations management tools and concepts with other
functions or departments within the organization
3
Apply
the tools (especially spreadsheets) and strategies used by operations managers
4
Select
the operations management solution most appropriate for a given business
situation
CLASS PROTOCOL
All interactions in
the classroom will be professional and with mutual respect. Generally, this implies only one person
talking at one time and cell phones off (including no text messaging). Interactions during the lectures are
encouraged and contributions to class will be rewarded.
Class attendance is
required to earn a good grade. It is
recognized that students will have conflicts and cannot attend all
classes. Professional protocol is to
notify the instructor by e-mail or phone call in advance that a scheduled class
time will not be attended, including after break times. If class attendance drops off without these
courtesy notifications in advance, the instructor reserves the right to add
graded in-class activities to the final grade determination.
Lecture notes are provided on the OSU BlackBoard website. The titles of the lecture notes are numbered and shown on the course schedule. Please download these lecture notes prior to the scheduled class time and bring hardcopies to class.
COURSE GRADING
The final grade will
be based on two exams (midterm and non-cumulative final), assigned homework
problems, and an optional written term project.
Extra credit is awarded for bonus homework problems and contributive class
participation.
Exams will be closed book and closed notes, but formula sheets will be provided for use during the exam. The formula sheets will be posted on BlackBoard prior to the exam for preparation. In addition, sample exams will be posted in advance on BlackBoard to aid in preparation. Please bring a calculator for the exam. Full-credit makeup exams are allowed in emergency situations, provided notice to and permission by the instructor are given at least five days before the scheduled exam or with a university-approved absence for a last-minute situation. Otherwise, a grade penalty will be applied if a makeup exam is allowed.
Four sets of
quantitative problems will be assigned as homework for learning and feedback
purposes. These assignments will be
graded primarily on effort, but to earn full credit, work must be shown leading
up to the correct answers. The correct
answers are posted on BlackBoard for immediate feedback. Partial credit will be given for late
homework submittals if submitted before the subsequent in-class review. In addition, the same emergency terms for
late exams apply for full credit for late homework. Groups of students may work the homework
assignments together, but each person is required to turn in an individualized
set of solutions and should understand how to solve the problems.
The optional written
term project will be a qualitative study on a how an assigned company conducts
operations. Individual or group project
teams (up to a maximum of 3 students) are allowed as elected by the student(s).
To encourage class
participation, the instructor may increase a student’s final grade up to 2%
based on in-class contributions. There
are no penalties for nonparticipation.
Final grades will be
determined from the following distributions and grade scale:
Homework
assignments 10% 10%
Midterm
45% 25%
Optional
written term project 20%
Final
exam 45% 45%
Total 100% 100%
|
A |
≥ 92% |
B minus |
80 - 82% |
D plus |
68 - 70% |
|
A minus |
90 - 92% |
C plus |
78 - 80% |
D |
62 - 68% |
|
B plus |
88 - 90% |
C |
72 - 78% |
D minus |
60 - 62% |
|
B |
82 - 88% |
C minus |
70 - 72% |
F |
< 60% |
Academic
Integrity – Cheating
All
students are expected to abide by the university’s rules on academic honesty,
which forbid cheating or plagiarism (http://oregonstate.edu/admin/stucon/achon.htm
). Failure to do so will result in failing the
class per the process in Academic Regulations AR15. The instructor will report
all violations to the University.
Students with Special NEEDS
Homework
Assignments
Four homework
assignments will be posted on BlackBoard, along with the answers. Homework Assignments 1, 3 and 4 are due in
class and Homework Assignment 2 is due on Tuesday by 4 pm in Bexell 315 as
indicated in the course schedule.
Course Schedule
|
Date |
Material Covered |
In-class Activity |
Assignment
due |
|
Jun 23 (M) |
Chapter 1 (p 3-18) Chapter 2 (p 45-54,
61-63) |
Syllabus review 1OpsIntro lecture 2Strategy lecture Video: Whirlpool |
|
|
Jun 25 (W) |
Chapter 7 (p
254-256, 265-275) Supplement A (p
26-29, 31-35) |
3Capacity lecture |
|
|
Jun 30 (M) |
Chapter 5 (p
161-171) Chapter 6 (p
206-212, 234-236) Jose’s Restaurant case (p 184) |
4TQM lecture Celebrity guest Jose’s Restaurant case |
Be prepared to
discuss Jose’s Restaurant case |
|
Jul 2 (W) |
Chapter 6 (p
213-230) |
5SPC lecture Out-of-control game |
HW Assignment 1 (due in class) |
|
Jul 7 (M) |
Chapter 4 (p
120-131, 139-142) Chapter 8 (p
312-319) BSB, Inc. Pizza
Wars case study (p 65-66) |
6Process lecture Video: King Soopers Bakery BSB, Inc. Pizza Wars case study |
HW Assignment 2 (due Tues, July 8,
by 4:00 pm in Bexell 315) Be
prepared to discuss BSB, Inc. Pizza Wars case study |
|
Jul 9 (W) |
Chapter 3 (p 70-84,
98-101) |
7ProjMgt Homework review Midterm exam review |
|
|
Jul 14 (M) |
Material covered
through Jul 9 |
Midterm Exam |
|
|
Jul 16 (W) |
Chapter 10 (p
371-378, 383-403) Chapter 4 (p 131) |
8SupplyChainManage-ment lecture Discuss term project |
|
|
Jul 21 (M) |
Chapter 12 (p
461-480, 484-486, 488-489) Supplement D
(skim p 508-509, 510-512) |
9InvMgt lecture Video: Inventory and Textbooks |
|
|
Jul 23 (W) |
Chapter 13 (skim p
522-540) Chapter 7 (p
254-258) |
9InvMgt lecture cont. 10Forecasting
lecture Video: The Goal (Theory of
Constraints) |
|
|
Jul 28 (M) |
Chapter 14 (p
567-576, 578-583, skim p 583-586) |
11Planning lecture Beat the Teacher |
HW Assignment 3 (due in class) |
|
Jul 30 (W) |
Chapter 15 (p
623-639, 642-645) |
12MPS/MRP lecture |
|
|
Aug 4 (M) |
Chapter 9 (p
347-357, 362-365) |
13JIT/LeanSystems lecture Video: Two Canneries Chaos activity |
|
|
Aug 6 (W) |
Supplement C (skim
p 291-300) |
14Sustainability lecture 15WaitingLines lecture Homework review Final exam review |
HW Assignment 4 (due in class) |
|
Aug 11 (M) |
Material covered
Jul 16 through Aug 6 |
Final Exam |
|
|
Aug 13 (W) |
|
Make-up class if needed |
Optional Term Project (due by 4:00 pm via e-mail) |