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BA 357 Operations Management Course Syllabus
Summer 2009: Tu/Th 10:30-12:50 Bexell 323 (4 credits)
Required Text: Operations Management, Processes and Value Chains, Eighth Edition. Krajewski, Ritzman, and Malhotra, Pearson/Prentice-Hall
Prerequisites: BA 275 or 276 and junior standing
Instructor: Robin Feuerbacher
Office: 315 Bexell Hall
Office Phone: 737-8717
Office Fax: 737-4890
E-mail: feuerbacherr@bus.oregonstate.edu
Course Materials: BlackBoard
Office Hours: Tu/Th 9:30–10:30 am;
e-mail to schedule an office appointment or to ask questions
Course Description
Operations are the processes by which an organization transforms inputs (e.g., labor, material, and knowledge) into outputs (products and services). Operations managers are responsible for designing, running, and improving the processes and systems to efficiently accomplish this production or service. This course focuses on the concepts and tools employed by operations managers to provide their organization a competitive advantage in terms of operations strategies, capacity utilization, process design, quality systems, supply chain management, inventory management, resource planning, and sustainability.
COURSE OBJECTIVE
The objective of this course is to have fun learning how to manage operations based on theory and real life applications. The course presents a balanced approach of qualitative concepts and tools as well as quantitative problem solving and decision making.
LEARNING OUTCOMES
Students completing BA 357 will be able to:
1 Express an understanding of the main concepts of operations management,
including operations strategies, capacity utilization, process design, quality systems, supply chain management, inventory management, resource planning, and sustainability
2 Recognize the integration of operations management tools and concepts with other functions or departments within the organization
3 Apply the tools (especially spreadsheets) and strategies used by operations managers
4 Select the operations management solution most appropriate for a given business situation
CLASS PROTOCOL
All interactions in the classroom will be professional and with mutual respect. Generally, this implies only one person talking at one time and cell phones off (including no text messaging). Interactions during the lectures are encouraged and contributions to class will be rewarded.
Class attendance is essential to earning a good grade.
Lecture notes are provided on the OSU BlackBoard website. The titles of the lecture notes are numbered and shown on the course schedule. Please download these lecture notes prior to the scheduled class time and bring hardcopies or electronic files on laptops for note taking.
COURSE GRADING
The final grade will be based on two exams (midterm and non-cumulative final), assigned homework problems, and an optional written term project. Extra credit is awarded for bonus homework problems and contributive class participation.
Exams will be closed book. Students may use one 8½”x11” sheet for notes (both sides) for each exam. Sample exams will be posted in advance on BlackBoard to aid in preparation. Please bring a calculator for the exam. Full-credit makeup exams are allowed in emergency situations, provided notice to and permission by the instructor are given at least five days before the scheduled exam or with a university-approved absence for a last-minute situation. Otherwise, a grade penalty will be applied if a makeup exam is allowed.
Four sets of quantitative problems will be assigned as homework for learning and feedback purposes. The homework assignments are posted on BlackBoard. These assignments will be graded primarily on effort, but to earn full credit, work must be shown leading up to the correct answers. The correct answers are posted on BlackBoard for immediate feedback. Partial credit will be given for late homework submittals if submitted before the subsequent in-class review. In addition, the same emergency terms for late exams apply for full credit for late homework. Groups of students may work the homework assignments together, but each person is required to turn in an individualized set of solutions and should understand how to solve the problems.
The optional written term project will be a qualitative study on a how an assigned company conducts operations. Individual or group project teams (up to a maximum of 3 students) are allowed as elected by the student(s).
To encourage class participation, the instructor may increase a student’s final grade up to 2% based on in-class contributions. There are no penalties for nonparticipation.
Final grades will be determined from the following distributions and grade scale:
Homework assignments 10% 10% 10%
Midterm 45% 25% 45%
Optional written term project 20% 20%
Final exam 45% 45% 25%
Total 100% 100% 100%
|
A |
≥ 92% |
B minus |
80 - 82% |
D plus |
68 - 70% |
|
A minus |
90 - 92% |
C plus |
78 - 80% |
D |
62 - 68% |
|
B plus |
88 - 90% |
C |
72 - 78% |
D minus |
60 - 62% |
|
B |
82 - 88% |
C minus |
70 - 72% |
F |
< 60% |
Academic Integrity – Cheating
All students are expected to abide by the university’s rules on academic honesty, which forbid cheating or plagiarism (http://oregonstate.edu/admin/stucon/achon.htm ). Failure to do so will result in failing the class per the process in Academic Regulations AR15. The instructor will report all violations to the University.
Students with Special NEEDS
Course Schedule
|
Date |
Material Covered |
In-class Activity |
Assignment Due |
|
Jun 23 (Tu) |
Chap 1 (p 3-18) Chap 2 (p 45-54, 61-63) |
Syllabus review 1OpsIntro lecture 2Strategy lecture Video: Whirlpool |
|
|
Jun 25 (Th) |
Chap 7 (p 254-256, 265-275); Sup A (p 26-9, 31-5) BSB, Inc. Pizza Wars case study (p 65-66) |
3Capacity lecture
BSB, Inc. Pizza Wars case study |
Be prepared to discuss BSB, Inc. Pizza Wars case study |
|
Jun 30 (Tu) |
Chap 5 (p 161-171) Chap 6 (p 206-212, 234-6) Chap 6 (p 213-230) |
4TQM lecture Celebrity guest 5SPC lecture |
|
|
Jul 2 (Th) - delayed start at 11:30 am |
Chap 6 (p 213-230) Jose’s Restaurant case (p 184) |
5SPC lecture (cont.) Jose’s Restaurant case
|
HW Assignment 1 (due in class) Be prepared to discuss Jose’s Restaurant case |
|
Jul 7 (Tu) |
Chap 4 (p 120-131, 139-142); Chap 8 (p 312-319)
Chap 3 (p 70-84, 98-101) |
6Process lecture Video: King Soopers Bakery 7ProjMgt |
|
|
Jul 9 (Th) |
Chap 10 (p 371-378, 383-403) Chap 4 (p 131) |
8SupplyChainMgt lecture
|
HW Assignment 2 (due in class)
|
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Jul 14 (Tu) |
|
Homework review Midterm exam review |
|
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Jul 16 (Th) |
Material covered through July 7 |
Midterm Exam |
Midterm Exam |
|
Jul 21 (Tu) |
Chap 12 (p 461-480, 484-486, 488-489) Sup D (p 508-9, 510-2) |
9InvMgt lecture Video: Inventory and Textbooks |
|
|
Jul 23 (Th) |
Chap 13 (p 522-540) |
9InvMgt lecture (cont.) 10Forecasting lecture |
|
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Jul 28 (Tu) |
Chap 14 (p 567-576, 578-583) Chap 7 (p 254-258) |
11Planning lecture Beat the Teacher Video: The Goal |
|
|
Jul 30 (Th) |
Chap 15 (p 623-639, 642-645) |
12MPS&MRP lecture 13Sustainability lecture |
HW Assignment 3 (due in class) |
|
Aug 4 (Tu) |
Chap 9 (p 347-357, 362-5)
|
14LeanSystems lecture Chaos activity |
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Aug 6 (Th) |
Supplement C (skim p 291-300) |
15WaitingLines lecture Homework review Final exam review |
HW Assignment 4 (due in class)
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Aug 11 (Tu) |
Material covered July 9 through August 6 |
Final Exam |
Final Exam |
|
Aug 13 (Th) |
|
Make-up class if needed |
Optional Term Project (due by 4:00 pm via e-mail) |