BA302 integrates core concepts from Management Information System (MIS) with those of Operations Management (OM) and introduces a process-oriented view of the flows of materials, information, products and services through and across organizational functions. All organizations must carefully analyze and document their business processes and must continuously assess the efficiency and effectiveness of these processes to minimize cost and maximize value creation. The course helps students identify information-bearing events, assess and improve process efficiency, learn to model and analyze business processes, recognize probabilistic components of business processes and understand the interactions between human behavior and process design. Hands-on, case-based assignments allow practicing some of the principles addressed.

Course Learning Outcomes

Students who successfully complete BA302 can:

• conceptualize business operations as processes.
• model simple business processes in terms of the actors and activity sequences involved, the data flowing through those sequences and the dependencies between data and business activities.
• recognize probabilistic components of business processes and can assign distributions to these components.
• characterize business processes in terms of their key operations characteristics; e.g., productivity, efficiency, service quality, sustainability, time and costs associated with waiting, material volume and service/product customization.
• formulate improvements to observed processes and estimate the effects of these improvements with the help of simulation.
• identify the role of information systems in business processes; e.g., recognize and specify where information technology can be applied; recognize the role of ERP systems.
  
• recognize the interdependencies of business processes within and across organizational boundaries.

This course matches theory with hands-on exercises and homework while integrating some core concepts from MIS and Operations Management.  The course is delivered as a set of lectures, in-class and homework exercises and exams. The lectures discuss concepts whereas the exercises and homework illustrate the application of those concepts in business situations and environments.

Whereas the textbook chapters typically have an OM or MIS emphasis, students will be routinely asked to compare and contrast the materials read and discussed from the 'other' discipline's viewpoint and priorities. Emphasis is on reflection, critical discussion and review.

Business Process Management; BA302 (BPM BA302). Available from the OSU bookstore.

Or...

Fitzsimmons, J. & Fitzsimmons, M. (2008) Service Management: Operations, Strategy, Information Technology. McGraw-Hill Irwin, Sixth edition; Chapters 1, 2, 3, 6, 7, 10, 11, 12, Appendix C, D.

And...

Magal, S., Word, J. (2009) Essentials of Business Processes and Information Systems with WileyPlus registration code.
This book (and included registration code for on-line exercises) is available from the OSU bookstore ($??) and as e-book ($31.50).
Note: registration for on-line exercises is available at WileyPlus.com.

Course Component	Grade Contribution
Homework I -- business process (pass/fail)	10%
Homework II -- activity diagram (pass/fail)	10%
Homework III -- WileyPlus SAP simulation (pass/fail)	5%
Homework IV -- Simulation Model (pass/fail)	10%
Midterm Exam	30%
Final Exam	35%

Note: late homework submissions will be penalized 25% of the maximum points possible and will not be accepted any later than the first class session following the due date.

The following number-to-letter grade scale will be used for computing the (final) course letter grade:

Letter Grade	Number Grade (0-4)	Number grade (0-100)
A	4.0	93.00 ≤ grade ≤  100.00
A-	3.7	90.00 ≤ grade < 93.00
B+	3.3	87.00 ≤ grade < 90.00
B	3.0 (pro school GPA minimum target)	83.00 ≤ grade < 87.00
B-	2.7	80.00 ≤ grade < 83.00
C+	2.3	77.00 ≤ grade 80.00
C	2.0	73.00 ≤ grade < 77.00
C-	1.7 (min. progression req. business core)	70.00 ≤ grade < 73.00
D+	1.3	67.00 ≤ grade < 70.00
D	1.0	63.00 ≤ grade < 67.00
D-	.7	60.00 ≤ grade < 63.00
F	0	grade < 60.00

• Read your assigned texts before you come to class! Make notes while reading.
• Come to class.
• In class take notes!!
• !!!Work out these notes after class!!! (don't wait too long)
• Mark the things you do not quite comprehend and if you cannot figure them out (try!!), go see your instructor.
• Word to the wise: Some things in this course are not immediately obvious. If you lose track in class, DO NOT RELINQUISH YOUR ATTENTION!!
• Ask for clarification! Ask questions!
• Keep making notes and try working them out later. If you remain stuck, go see your instructor.
• Homework assignments:
• The primary purpose of the homework is for you to practice your mastering of the materials discussed in class.
• !!! READ THE ASSIGNMENT CAREFULLY AND COMPLETELY !!!
• Don't gamble! Consult your instructor if you have doubts on what is requested or on how to do things.

Note that for this course the OSU 'No Show Drop' rule will be strictly enforced. This rule: Academic regulations AR 9§b reads as follows:

"If it is anticipated that the demand for enrollment in a given course will exceed the maximum number that can be accommodated, the department offering the course may designate it in the Schedule of Classes with the code "NSHD" (no-show-drop). A student who is registered for such a course who attends no meetings of the course during the first five school days of the term will be dropped from the course by the instructor, unless the student has obtained prior permission for absence. If such action is taken, the instructor will send written notice through the department to the Registrar's Office, which in turn will notify the student that the course has been dropped from his or her schedule. Students should not assume they have been dropped unless they receive notification from the Registrar's Office. No fee will be charged."

Note that if you email your instructor from any off-campus email account/server; e.g., gmail or hotmail, there is NO GUARANTEE(!!) that your email is delivered or that you receive a reply. Bypassing or not using the OSU campus email facilities carries 'no delivery' risks for which you are responsible.

Accommodations are collaborative efforts between students, faculty and Disability Access Services (DAS). Students with accommodations approved through DAS are responsible for contacting the faculty member in charge of the course prior to or during the first week of the term to discuss accommodations. Students who believe they are eligible for accommodations but who have not yet obtained approval through DAS should contact DAS immediately at 737-4098.

Students are expected to uphold the OSU standard of conduct for students relating to academic dishonesty. Academic dishonesty is defined as an intentional act of deception in which a student seeks to claim credit for the work or effort of another person or uses unauthorized materials or fabricated information in any academic work.

Students assume full responsibility for the content and integrity of the academic work they submit. The guiding principle of academic integrity is that a student's submitted work, examinations, reports, and projects must be that student's own work for individual assignments, and the group's own work for group assignments/projects. Students are guilty of academic dishonesty if they:

• Use or obtain unauthorized materials or assistance in any academic work; i.e., cheating.

• Falsify or invent any information regarded as cheating by the instructor; i.e., fabrication.

• Give unauthorized assistance to other students; i.e., assisting in dishonesty.

• Represent the work of others as their own; i.e., plagiarism.

• Modify, without instructor approval, an examination, paper, record or report for the purpose of obtaining additional credit; i.e., tampering.

The penalty for academic dishonesty is severe. Any student guilty of academic dishonesty may be subject to receive a failing grade for the exam, assignment, quiz, or class participation exercise as deemed appropriate by the instructor. In addition, the penalty could also imply that the student receive a failing grade for the course and be reported to the University officials at the College of Business, and the officials at the Office of Student Affairs.

!!! Deadlines, exam dates, submission dates, etc. stated in this syllabus are firm and
will not be altered to accommodate your personal schedule !!!