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SYLLABUS: OPERATIONS MANAGEMENT BA 357
Sections
1 and 2 – Bexell 416
Fall
2008
Instructor: John Sloan
Office: 340 Bexell Hall
Office Phone: 737-6042
E-mail: SLOANJ@bus.oregonstate.edu
Office hours: Tuesday, Thursday 1:00-2:00
Wednesday 8:30-9:30
and by
appointment
COURSE
DESCRIPTION:
Operations
refer to the part of a company where the primary creation of value for a
customer occurs, through the transformation of inputs (e.g., labor, material, and
knowledge) into outputs (products and services). Operations
managers are responsible for designing, running, and improving the systems
to efficiently accomplish this production or service. This course focuses on
the concepts and tools employed by operations managers to provide their
organizations competitive advantage in terms of operations strategy, process
design, quality, supply chain management, and resource planning and
utilization.
LEARNING
OBJECTIVES:
Students
completing BA 357 should be able to:
1. Express an understanding of the main concepts
of Value Creation Management.
Apply key tools and strategies used by
operations managers including their interaction
with other functions in
an organization, such as accounting, marketing, and research.
2. Understand the integration of the various
tools and concepts, not only with each other,
but also with tools and
concepts used in other parts of the organization.
3. Select and execute the value creation
management solution most appropriate for a
given business
situation.
REQUIRED
Operations Management,
Processes and Value Chains, Eighth Edition. Krajewski, Ritzman, and Malhotra, Pearson/Prentice-Hall
OTHER
MATERIALS AND REFERENCES:
Lecture notes,
homework solutions, and other supplemental material will be provided in
Blackboard. You may want to download
appropriate material before the scheduled class time and bring hardcopies to
class.
CLASS
PROCEDURES AND PROTOCOL:
All interactions in
the classroom will be professional and with mutual respect. Generally, this implies only one person
talking at one time. Turning off audible
cell phones during class is part of this respect. You will be expected to be prepared for
class, participate in class, and act professionally.
Class
Lectures and
Class lectures are
intended to supplement the reading assignments from the text, not simply repeat
the material. Tests will include
supplemental material presented in class.
Not all of the
reading assignments will be discussed in class.
Students may be tested on material that has not been covered in class.
Homework:
There
will be ten homework assignments during the term. They are problems from the book that you
should be able to do for quizzes and exams.
Homework is for your learning – it will not be collected and graded.
You
will be expected to be able to discuss this homework in class as part of your
learning experience. You are encouraged
to ask questions about the homework during class if you had difficulties
solving it. Answers are posted in the
public folder so you can check your work.
The solution methods for obtaining those answers will be reviewed in
class.
Participation:
Participation during
the lectures is expected and strongly encouraged. The instructor reserves the right to call on
students selectively or randomly to ensure understanding and facilitate
interaction.
Students
with Special Needs:
Students with
documented disabilities who may need accommodations, who have any emergency
medical information the instructor should be aware of, or who need special
arrangements in the event of evacuation, should make an appointment with the
instructor as early as possible, and no later than the
first week of the term. Class materials
will be made available in accessible format upon request.
COURSE GRADING:
Academic
Honesty:
All students are
expected to abide by the university rules on academic honesty, which forbid
cheating or plagiarism. Failure to do so
will result in failing the class. The instructor will report all violations to
the University.
Exams:
There will be two
exams during the quarter, a midterm and a non-cumulative final. Exams will cover the lecture material, the
assigned readings and homework, and any other material covered in class. You may use one sheet of notes for the exams.
Full-credit make-up
exams are allowed in emergency situations, provided notice to, and permission
by the instructor are given at least five days before the scheduled exam, or with a university-approved absence for a
last-minute situation.
Quizzes:
There will be five quizzes
during the term. Quizzes will include
material covered in class, as well as material on readings that are due for the
day of the quiz. Any missed quizzes will
receive a zero, unless you have a university-approved absence.
Class
Assignment:
There will be a six-part
business analysis assignment during the first half of the term. This take-home assignment will draw upon the
methods and strategies you learn as the term progresses, and will be graded in
stages as you complete the assignments so that any errors in one part will not
be carried over to the following part.
Assignments are due
in class on the posted dates. Late
assignments will be marked off 5 points.
Accuracy:
Students are expected
to check their work for numerical accuracy.
It is critical for operations decisions that the data used for making
them is accurate. In the business world,
managers expect that their employees will check their work. Therefore, grading of the quizzes, exams, and
assignments will deduct points for incorrect math even when the approach used
is correct.
Participation:
There is no formal
grade for class attendance or participation, but I reserve the right to
increase a student’s final grade in borderline situations for adding to the
value of the class. I also reserve the
right to deduct up to 5% from a student’s grade point total for disruptive or
other behavior that detracts from the learning experience for the other
students in class
Grade
points distribution:
Quizzes: 5
quizzes at 15 points each 75 points
Midterm
exam 100
points
Final exam 150
points
Class
assignment: 6 parts (5, 20, 10, 20, 10, 10) 75 points
Total 400
points
Grades will be
assigned based on the following scale:
A > 92% C plus 78
- 80%
A
minus 90 - 92% C 72 - 78%
B
plus 88
- 90% C minus 70
- 72%
B 82
- 88% D 60 - 70%
B
minus 80 - 82% F < 60%
During the term your progress will be reported in Blackboard
based on points earned to date. This
will allow you to evaluate your status based on a worst-case scenario, since
the final grades will be based on a curve considering how the best students
performed as well as the total points possible.
HOMEWORK
ASSIGNMENTS:
1. Chapter 1: 2, 4, 5
2. Chapter 13: 1, 3, 4 (a, b, and c), 10
3. Chapter 14: 1, 5
4. Chapter
15: 4, 5, 9
5. Chapter
10: 1, 2, 3
6. Chapter
12: 1,2
7. Supplement
A: 12, 15, 16,
17
8. Supplement
A: 1, 5, 7
9. Supplement
C: 1, 7, 8
10. Chapter
3: 5 (a & b), 10