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BA350
MANAGING
ORGANIZATIONAL SYSTEMS
Spring Term,
2008
Jonathan King Bexell
332
Office Hours: Tues
8:30-10:00 Wed:
10:00-12:00 Thu: 2:30-4:00
jonathan.king@bus.oregonstate.edu
541-737-4601
Objectives: To better understand the increasing relevance
of "systems” in today's (business) world. To learn some
methods for thinking about and for managing (organizational) systems. To
become inspired to want-to understand,
to want-to “think outside the box,” and to aspire to “excellence.”
Grading: 1) Weekly quizzes over required readings
2)
mindmaps of articles (designated below in red and numbered
1 through 10; due the next class, following
the assigned date )
3)
weekend homework (due the following Tuesday)
4)
computer simulation -- the “beangame”
5)
Final Project
Note:
partial credit will be given for late homework and mindmaps.
Please note: this syllabus is a guide, not a contract, and
therefore may be changed as
necessary. If changes are made, I will announce them in
class generally at least one class
in advance of the due date
for an assignment, etc.
Part I: Why
Think About “Systems”?
It's
possible to improve the performance of each part taken
separately and destroy the system at the same
time.
Russell
Ackoff
1. Mar 31 INTRODUCTION
2. Apr 2 THE LESSON
1 PF-A: “Learning to Solve the Right Problems,” King
3.
7 MESSES 101: MANAGING MULTIPLE GAMES
PF-B: Natural Capitalism (excerpt)
http://www.naturalcapitalism.com/ (Chapter 14, “Human Capitalism”) 1
4.
9 MESSES 201:
MANAGING
Interactively Complex GAMES
2 PF-C: “Introduction,” Normal
Accidents, Perrow
PF-D: The Hunt for Red October (excerpt), Clancy
PF-E:
"Robustness Revisited,"
Part II: Managing
Organizational Systems
The
job of management is to optimize the system.
W. Edwards Deming
STRATEGY
5. 14 What is it?
Who does it? and How is it done?
3 "What Is Strategy?"
Porter
PF-F: “Strategy as
Strategic Decision Making,” Eisenhardt
6. 16 Multiple Stakeholders -- “BALANCED SCORECARDS”
4 Drucker, “The New Productivity Challenge”
“The Balanced Scorecard,” Kaplan & Norton
PF-G: “Smashing the Clock”
PF-G1:
"The Power of Learning at Johnsonville Foods," Honold
PF-H: “Not a Fool, Not a
Saint,” Teal
STRUCTURE
7. 21 ORGANIZATIONAL STRUCTURES
PF-I: Diagrams
and comments
“Clusters and the New Economics of
Competition,” Porter
PF-J: "Networks,"
8.
23
“Social Capital”
5“How to Invest in Social Capital,” Prusak and Cohen
PF-K:
“Unraveling the Mysteries of Productivity,” Bonda
PF-L: Alexander, A Pattern Language (excerpts)
PROCESS
9.
28 PROCESS
101: MANAGING CHAINS: REENGINEERING AND SOFTWARE
“How Process Enterprises Really Work,”
Hammer & Stanton
PF-M: “Practice
Makes Process,” Brown & Duguid
6 PF-N: “Taking Computers to Task,”Gibbs
10. 30 PROCESS
201: MANAGING INTERACTIONS
PF-O: Systems
Archetypes (3 loop diagrams)
PF-P: Systemic
Distortion (diagram & table)
PF-P1: “The
Dynamics Matters,”
11.
May 5 PROCESS 301: MANAGING FRAMES
and THE LOGIC OF CREATIVITY
PF-R: Reframing; Three “lateral thinking” techniques of
Edward de Bono; “For Want of a Metaphor,”
Steven
J. Gould; The Social Psychology of
Organizing (x), Weick;
Metaphors We Live By (x), Lakoff &
Johnson;
12.
7 Back
to PROCESS 201
7 PF-Q: "The
Dark Side of Organizations," Bella, King, Kailin
13. 12 Back
to PROCESS 301: innovation and Motivation
PF-S:
“How Corporate Creativity Really Happens”
“How to Kill Creativity,” Amabile
14. 14 CONT’D:
301: INNOVATION and ORGANIZATIONAL CONTEXTS
8 “Managing for Creativity,”
“Why
Transformation Efforts Fail,” Kotter
PURPOSE
15.
19 SHARED “VISION”
"Building Your Company's
Vision," Collins and Porras
PF-T1: A Short History of Myth, Armstrong
(excerpt)
PF-T: “The
Savior of
16.
21 EXTRINSIC
AND INTRINSIC MOTIVATIONS
"Why Incentive Plans
Cannot Work," Kohn
PF-U: “One
More Time...”
PF-V: "Verbal Judo"
(excerpt)
26 MEMORIAL
DAY
17.
28 KNOW
THYSELF
9 What Makes a Leader?”
Goleman
PF-W:
Realities of “Defensive Reasoning
PF-X: C.P. Ellis
18.
Jun 2 SEEK FIRST TO UNDERSTAND
PF-Z1: "The Great Walls of
Misunderstanding," Shafir
PF-Y: Covey (excerpt)
“Principles of Empathic Communication," Covey
“What You Don’t Know About Decision Making,” Garvin
PF-Z:
Noor on “Clashing Civilizations”
19. 4 "EMPLOYEES
FIRST, CUSTOMERS SECOND"
PF-Z2: Danger--Toxic Company, Pfeffer
10 “What Great
Managers Do,”
Buckingham
1
To access the
assigned chapter from Natural Capitalism:
1: click on http://www.naturalcapitalism.com/
2: click on “Read the
Book”
3: click on “Book
Excerpts and Downloadable Chapters”
4: scroll down to “14.
Human Capitalism” and click on “more”
5: scroll down to and
click on Download the entire chapter (PDF-156k)