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BA350
MANAGING
ORGANIZATIONAL SYSTEMS
Fall 2005
Jonathan King Bexell 332
jonathan.king@bus.oregonstate.edu 737-4601
Office Hours
T: 0830-1030 W: 0900-1000 Th: 1230-1330
Objectives: To better understand the increasing relevance
of "systems" thinking
and
practice in today's (business) world. To learn some methods for
managing
both "hard" and "soft" organizational systems. To inspire
you
to want-to understand and to “think
outside the box.”
Readings
Grading:
Weekly quizzes over required readings; mindmaps of
j circled
numbers; weekend homework; computer simulation
(the “beangame”); Final Project.
Note:
homework and mindmaps are due no later than one class following the
assigned
date. Partial credit will be given for
late work.
Please note: this syllabus is a guide, not a
contract, and therefore may be changed as necessary. If changes are made, I will announce them in
class generally at least one class in advance of the due date for an
assignment, etc.
Part I: Why
Think About “Systems”?
It's
possible to improve the performance of each part taken
separately and destroy the system at the same
time.
Russell
Ackoff
1. Sep 27 INTRODUCTION
2. 29 THE LESSON
j PF-A: “Learning to
Solve the Right Problems,” King
3. Oct 4 MESSES 101: MANAGING MULTIPLE GAMES
PF-B:
Natural Capitalism (excerpt)
*http://www.naturalcapitalism.com (Chapter 14, “Human Capitalism”)
4. 6 MESSES
201: MANAGING Interactively Complex
GAMES
‚ PF-C:
“Introduction,” Normal Accidents, Perrow
PF-D: The Hunt for Red October (excerpt),
Clancy
PF-E:
"Robustness Revisited,"
Part II: Managing Organizational Systems
The job of management is to optimize the system.
W. Edwards Deming
5. 11 What
is it? Who does it? and How is it done?
l "What Is Strategy?" Porter
“The
New Productivity Challenge,” Drucker
6. 13 Multiple Stakeholders -- “BALANCED SCORECARDS”
“The Balanced
Scorecard,” Kaplan & Norton
m ”The Surprising Economics of a
‘People Business’,” Barber and Strack
"The
Power of Learning at Johnsonville Foods," Honold
PF-F: “Not a Fool, Not a
Saint,” Teal
7. 18 ORGANIZATIONAL STRUCTURES
PF-G: Diagrams
and comments
“Clusters and the New Economics of
Competition,” Porter
PF-H: "Networks," Watts
8. 20 “Social Capital”
n “How to Invest in Social Capital,” Prusak and Cohen
PF-I:
“Unraveling the Mysteries of Productivity,” Bonda
PFJ: Alexander, A Pattern Language (excerpts)
9. 25 PROCESS 101: MANAGING CHAINS
(REENGINEERING)
† “How Process Enterprises Really Work,” Hammer & Stanton
PF-K: “Practice
Makes Process,” Brown & Duguid
PF-L:
“Taking Computers to Task,”Gibbs
10. 27 PROCESS 201: MANAGING INTERACTIONS
PF-M:
Systems Archetypes (3 loop diagrams)
PF-M1: Systemic
Distortion (diagram & table)
11. Nov 1 CONT"D:
CANL
Systems
PF-N:
"The Dark Side of Organizations," Bella, King, Kailin
12. 3 PROCESS
301: MANAGING INNOVATION - LOGICS
PF-O: “How Corporate Creativity Really Happens”
PF-P: Three “lateral thinking” techniques from de
Bono
13. 8 PROCESS
301: MANAGING INNOVATION - MotivationS
“How to Kill
Creativity,” Amabile
14. 10 PROCESS 301: MANAGING INNOVATION -
CULTURES
“Why
Transformation Efforts
Fail,” Kotter
“Managing
for Creativity,”
15. 15 SHARED VISION
"Building Your Company's
Vision," Collins and Porras
PF-Q: “The Savior of
16. 17 EXTRINSIC
AND INTRINSIC MOTIVATIONS
"Why Incentive Plans Cannot
Work," Kohn
ˆ PF-R: “One More Time...”
PF-S: "Verbal
Judo" (excerpt)
17. 22 KNOW THYSELF
“What Makes a Leader?” Goleman
PF-T:
Realities of “Defensive Reasoning
PF-U: C.P. Ellis
24 THANKSGIVING
18. 29 SEEK FIRST TO UNDERSTAND
r “What You
Don’t Know About Decision Making,” Garvin & Roberto
"Empathetic Listening," Covey
PF-V: Covey (excerpt)
PF-W:
"The Great Walls of Misunderstanding," Shafir
19. Dec 1 "EMPLOYEES FIRST, CUSTOMERS
SECOND"
PF-X: Danger--Toxic Company, Pfeffer
“What Great
Managers Do,” Buckingham
*To access the
assigned chapter from Natural Capitalism:
1: click on http://www.naturalcapitalism.com
2: click on “Read the
Book”
3: click on “Book
Excerpts and Downloadable Chapters”
4: scroll down to “14.
Human Capitalism” and click on “more”
5: scroll down to and
click on Download the entire chapter (PDF-156k)