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BA 302: Business Process Management

Fall 2016

Course Syllabus


Instructor Contact Information:

Name:              Gary Micheau

Office:             Austin Hall 373

Phone:             509-879-6805 



Office Hours: 

Tuesdays & Thursdays:          0900 - 1100

Or by appointment.


Class Times:

 TR 1200-1350 & 1400-1550 in AUST  100


This course combines approximately 110 hours of instruction, online activities and assignments for 4 credits. 


Pre-Requisites: MTH 245 and Sophomore Standing. 


Course Description

BA302 is a ‘Business Process Management’ course that introduces and integrates some core concepts from Operations Management (OM) and Business Information System (BIS) disciplines.  All organizations must carefully analyze, document, and continuously assess the efficiency and effectiveness of their business processes to minimize cost and maximize value creation. 

BA302 introduces a process-oriented view of the flows of materials, information, products and services through and across organizational functions.  The course helps students to: identify information-bearing events and actors, model and analyze business processes, assess and improve process efficiency, recognize probabilistic components of business processes and understand the interactions between human behavior and process design.Hands-on, case-based assignments allow for practicing some principles and concepts addressed in the course. 


Learning Outcomes

Students who successfully complete BA302 can:

o   Conceptualize business operations as processes. 

o   Model simple business processes in terms of: the actors and activity sequences involved, the data flowing through those sequences and the dependencies between data and business activities. 

o   Recognize probabilistic components of business processes and associate probability distributions with these components. 

o   Characterize business processes in terms of their key operations characteristics; e.g., productivity, efficiency, quality, time and costs associated with waiting lines etc. 

o   Identify inefficiencies in business processes and formulate improvements to these processes. 

o   Recognize the interdependencies of business processes within and across organizational boundaries. 

o   Identify the role of information systems in business processes and business process improvement; recognize the role of ERP systems



The course is delivered as a set of lectures, in-class and homework exercises, quizzes and exams.  The lectures discuss concepts whereas the exercises, quizzes and homework illustrate the application of those concepts in business situations and environments. 


Whereas the textbook chapters typically have an OM or BIS emphasis, students will be routinely asked to compare and contrast the materials read and discussed from the 'other' discipline's viewpoint and priorities.  Emphasis is on reflection, critical discussion and review. You are likely to use software such as Microsoft Word, Excel, Visio, and MS Dynamics to complete some assignments or class exercises in this course.  Please expect to use the COB computer lab resources especially for assignments. 



Some announcements for this class may be made via Canvas e-mail services. 

Note that it is YOUR responsibility to view these e-mails at least once every day.  You must ensure that your Oregon State University (OSU) related e-mail storage space is not full at any time during the quarter.  If you do not use your OSU related e-mail account regularly, then it is your responsibility to forward OSU related e-mails automatically to the e-mail account you use (e.g., Yahoo, Comcast, Hotmail etc.) on a regular basis.  Please note that e-mails sent to the instructor from off-campus non OSU related e-mail accounts (e.g., Yahoo, Comcast, Hotmail etc.) may at times get filtered by campus servers, and may not be delivered to the instructor.  Please note that you bear responsibility for not using the OSU campus email and COB lab facilities. 

If the instructor does not reply to your e-mail within 3 business days, there is a good chance that your email did not reach the instructor.  Please re-send a copy of the e-mail to the instructor and discuss the matter with the instructor at the start or end of next class. 


Please use good e-mail etiquette.  If you are sending an e-mail to the instructor, please ensure that your subject line starts with BA302 and then some key words that relate to the content of your e-mail.  Print your first and last name at the end of the e-mail.  Ensure that the e-mail is professional, and well written.  Do not type an e-mail with all capital letters. 




PowerPoint (PPT) or other lecture handouts used in class will be posted on Canvas.  For each topic, the instructor usually posts two versions of the PPT slides.  The first version is posted before a topic is discussed in class.  The first version of PPT is likely to have some empty or partially incomplete slides.  This format helps students who like to take notes during the class discussions/lecture. 

The second version is posted after the topic discussion is completed in class.  The second version will be an updated version of PPT slides, with relevant information filled in the blank or partially incomplete slides.  This second version of PPT slides can be helpful to students who do not prefer to listen and take notes simultaneously. 



Textbook & Readings

            Business Process Management - Custom Edition for BA302 from McGraw-Hill

ISBN: 9781121950627


OSU Valley Library has a copy of this textbook on reserve.


Supplementary readings/videos/tutorial in the form of web links, PDF, and other handouts posted on Canvas, may be assigned or used for some topics. 


You are likely to use software such as Microsoft Word, Excel, Visio, and MS Dynamics to complete some assignments or class exercises in this course.  These software will be available on COB lab computers.  Some software may be available through Microsoft Academic Alliance Network (MSDNAA).  Please contact the COB and/or OSU IT Help Desk Services for additional information regarding MSDNAA. 



Grading Policy

Individual grades will be based on a ‘weighted’ average as follows:



Exam 1



Exam 2






Lab Session




Class Activities








 Individual grades will be assigned as follows:

A:        score >= 93%

A-:       90% <=  score< 93%

B+:      87% <=  score< 90%

B:        83% <= score  <  87%

B-:       80% <= score  <  83%

C+:      77% <= score  <  80%

C:        73% <= score  <  77%

C-:       70% <= score  <  73%

D+:      67% <= score  <  70%

D:        63% <= score  <  67%

F:         score < 63%


Exams: Exam dates are announced in class (if not posted on lecture schedule at the end of this syllabus document).  Students with any exam date conflicts should notify instructor via e-mail in a timely manner, and must expect to follow OSU and College of Business regulations with regard to resolving exam conflicts.  The exams are to be taken in a “closed book/closed notes/closed neighbors” format.  Final exam is comprehensive.  Typically no makeupexams will be given if the instructor does not approve an excused absence for the student in advance.  In case of illness, appropriate medical documentation has to be provided to the instructor.  Late arrival for exam will result in significant penalty.  Electronic devices and phones are not allowed during exams. 


Assignments will be posted on Canvas and announced in class.  To receive full credit, assignments should be typed and must be of a professional quality (e.g., spell check, grammar, use of non-sexist language wherever appropriate).  Late submission of assignments will result in a 10-20% penalty for each day the homework is late.  A computer/printer crash is not an acceptable excuse for late submissions.  There are no extra credit opportunities in this class to make up any missed lecture, assignment, exam etc. 


Lab sessions: There will be about three lab sessions scheduled in this term.  To receive full credit, students must attend each lab session and complete tasks by following instructions provided.  Late submission of lab reports will result in a 10-20% penalty for each day the submission is late. 


If you miss class: If a student is unable to attend a class session, it is the student's responsibility to acquire the class notes, assignments, announcements, etc. from a classmate.  The instructor will be unable to give private lectures for those that miss class. If a student misses more than five lectures or exercises in the miscellaneous category, then they could receive a severe penalty at the end of the term in the miscellaneous category and may end up receiving an “F” grade in the miscellaneous category. 


Since students may have circumstances that may make it difficult to attend all lectures in full length (e.g., illness, family emergency etc.), it is expected that two lowest scores pertaining to the miscellaneous category will be dropped for each student.  Each class lecture can contribute up to a maximum of five points towards the miscellaneous category. 


Absence:  It is expected that students will notify instructor via e-mail at least one day in advance of missing any class.  Please note that missing part of a class may also be considered as an absence.  Typically, no make-ups are given in this class. 


Grade Appeals: If you are not satisfied with a grade you have received for an exam, or assignment, you are welcome to discuss it with the instructor outside class hours.  The instructor reserves the right to ask the student to provide a written grade appeal.  In such cases, written grade appeals with appropriate justification have to be made within one week from the time the grades are given out by the instructor.  Incomplete grades will be given only under circumstances deemed unusual by the instructor, and will require appropriate documentation. 


Incomplete Grades: Students will not be given an incomplete grade in the course unless there is a documented reason (e.g., medical reason) approved by the instructor and the conditions of the case warrant an incomplete grade.  Substandard performance or missing classes without appropriate documentation/reason does not warrant an incomplete grade. OSU guidelines will be followed even when an incomplete grade is approved by the instructor. 


Disability Access Services: OSU is committed to providing equal opportunity to higher education for academically qualified students without regard to a disability. Students with disabilities are encouraged to contact Disability Access Services ( to learn more about their rights and responsibilities.  Students with documented disabilities who may need accommodations, who have any emergency medical information the instructor should be aware of, or who need special arrangements in the event of evacuation, should make an appointment with the instructor as early as possible, and no later than the first week of the term. 


OSU 'No Show Drop' rule: It is expected that the OSU 'No Show Drop' rule will be strictly enforced for this course. This rule: Academic regulations AR 9§b reads as follows:  "If it is anticipated that the demand for enrollment in a given course will exceed the maximum number that can be accommodated, the department offering the course may designate it in the Schedule of Classes with the code "NSHD" (no-show-drop). A student who is registered for such a course who attends no meetings of the course during the first five school days of the term will be dropped from the course by the instructor, unless the student has obtained prior permission for absence. If such action is taken, the instructor will send written notice through the department to the Registrar’s Office, which in turn will notify the student that the course has been dropped from his or her schedule. Students should not assume they have been dropped unless they receive notification from the Registrar’s Office. "


Academic Dishonesty: According to OSU student conduct regulations, academic dishonesty is defined as an intentional act of deception in which a student seeks to claim credit for the work or effort of another person or uses unauthorized materials or fabricated information in any academic work. See OSU Student Conduct code (576-015-0020) and   for a comprehensive definition of academic dishonesty. All cases of suspect academic dishonesty will be handled in strict accordance with OSU policy and College of Business policy .


Code of Honor:
A code of honor represents the moral commitments of those abiding to it. While each person lives by his or her personal code, the establishment of collective values creates a universal goal to which we can aspire. It is through the pursuit of these professional attributes that we reduce the possibility of immoral actions ourselves.

In order to uphold our personal character and the organization that we proudly call our own, we take this oath.

The quality of being honest and having strong moral principles, integrity stands as the backbone of character and is essential for success.

Respect for others and yourself is a commitment to the fair treatment of and the fair competition with others. Through respect we embolden the character of others and ourselves.

We are held accountable for our words and actions as professionals to embed a steadfast commitment to honor in our decisions.



Behavior in Class: Behavior in class should be professional at all times. People must treat each other with dignity and respect in order for scholarship and learning to thrive.  Behaviors that are disruptive to learning will not be tolerated and may result in grade penalties and are likely to be referred to the Office of the Dean of Students for disciplinary action.  Some examples of professional behavior include:

·       Students must be punctual and stay for the duration of the class.  Leaving class early and during lecture time must be done only in an emergency, and must be done discreetly.  Please note that if a student misses a class exercise or quiz they will not get any points on the miscellaneous category for that lecture (even if they attend part of that lecture).   

·       Electronic devices (e.g., laptops, mobile phones) must be silenced during class time.  Do not engage in non-lecture related electronic activities during class time.

·       Do not use headphones during class time.

·       Please engage in conversations with peers only in group work settings.   Side conversations must be kept to a minimum at other times.  

Discrimination and/or Harassment: Discrimination and/or harassment will not be tolerated in the classroom.  In most cases, discrimination and/or harassment violates Federal and State laws and/or University Policies and Regulations.  Intentional discrimination and/or harassment will be referred to the Affirmative Action Office and dealt with in accordance with the appropriate rules and regulations.

Unintentional discrimination and/or harassment are just as damaging to the offended party.  But, it usually results from people not understanding the impact of their remarks or actions on others, or insensitivity to the feelings of others.  We must all strive to work together to create a positive learning environment.  This means that each individual should be sensitive to the feelings of others, and tolerant of the remarks and actions of others.  If a student finds the remarks and actions of another individual to be offensive, then the student can bring the matter to the individual’s attention and/or the instructor’s attention in a professional manner.  If a student believes that those remarks and actions constitute intentional discrimination and/or harassment, then the student is encouraged to discuss the matter with the instructor. 


See next two pages for a tentative schedule of lectures.

BA302 – Fall 2016 – Tentative Schedule


Module & Date




Mod 1


Introduction & Course Overview

Services in the Economy


Chapter 1

Mod 2


Systems & Processes

Assignment #1 assigned


Mod 3


Business Strategy & IT

Quiz 1

Chapter 3

Mod 4


Process Analysis 1

Assignment #1 due

Lab 1

Chapter 7

Mod 5


Process Analysis 2

Assignment #2 assigned


Mod 6



Assignment #2 due

Chapter 6

Mod 7


Process Improvement 1


Chapter 8

Mod 8


Process Improvement 2



Mod 9


Lean Sigma

Quiz 2


Mod 10


Exam 1 Modules 1-9



Mod 11



Lab 2

Chapters 1 & 2

Mod 12



Lab 2 due


Mod 13


Capacity & Demand 1

Quiz 3

Chapter 11

Mod 14


Capacity & Demand 2



Mod 15


Waiting Lines 1


Chapter 12

Module & Date




Mod 16


Waiting Lines 2



Mod 17




Chapter 10

Mod 18


Exam 2 Modules 11-17



Mod 19


Simulation 1

Assignment 3 assigned


Mod 20


Simulation 2


Quiz 4

Assignment 3 due